Privacy Policy

Your privacy matters. Learn how we collect, use, and protect your personal information.
Last Updated: November 23, 2025

1. Your Privacy Matters

We are committed to protecting your personal information and being transparent about how we collect, use, and secure your data. This Privacy Policy explains our practices and your rights regarding your personal information when you use TopVinCheck.

2. Information We Collect

We collect only the information strictly necessary to provide our services and improve your experience.

Personal Information

  • Email address

  • Payment information

  • Billing address

  • Contact details

Service Data

  • VIN numbers searched

  • Transaction history

  • Website usage data

  • Browser information

3. How We Use Your Information

Your information is used exclusively for legitimate business purposes:

  • Service Delivery: Processing orders, generating reports, and delivering them securely to your email.

  • Customer Support: Responding to inquiries, resolving issues, and providing assistance.

  • Service Improvement: Analyzing usage patterns to enhance website functionality and user experience.

  • Marketing Communications: Sending promotional offers and updates (only with your explicit consent).

4. Data Protection & Security

We implement industry-standard security measures to protect your information from unauthorized access:

  • SSL/TLS Encryption: All data transmission is encrypted using industry-standard SSL/TLS protocols. Payment processing is handled securely through PCI-compliant gateways.

  • Access Control: Strict access controls and authentication ensure only authorized personnel can access data on a need-to-know basis.

  • Regular Audits: We conduct regular security audits and monitoring to detect and prevent unauthorized access or data breaches.

  • Data Storage: Your data is stored on secure servers with redundant backups and disaster recovery procedures in place.

5. Data Sharing & Third Parties

We never sell your personal information. We only share data with trusted third parties when necessary to provide our services:

  • Service providers for CARFAX® report generation.

  • Payment processors (Stripe) for secure transactions.

  • Email service providers for report delivery.

  • Analytics providers to help us improve our services.

  • Legal compliance and law enforcement (only when strictly required by law).

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze site usage:

  • Essential Cookies: Required for core site functionality and security.

  • Analytics Cookies: Help us understand how visitors interact with our site.

  • Marketing Cookies: Used to deliver relevant advertisements (only with your consent).

7. Your Privacy Rights

You have full control over your personal data. You can contact us at any time to exercise the following rights:

  • Access your data

  • Correct inaccurate information

  • Request data deletion

  • Opt-out of marketing emails

  • Request data portability

  • Withdraw previously given consent

  • File complaints

  • Restrict data processing

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

  • Transaction Data: Retained for 7 years for legal and accounting purposes.

  • Account Information: Retained while your account is active or as needed to provide services.

  • Marketing Data: Retained until you opt-out or request deletion.

  • Analytics Data: Anonymized and retained for 2 years for service improvement.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have accidentally collected information from a child, please contact us immediately so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on this page with a new “Last Updated” date.

  • Sending you an email notification (for significant changes).

  • Displaying a prominent notice on our website.